Terms of use

1. About these terms

These terms apply when you use the FireBid website and services. FireBid is operated by [FireBid Ltd], a company registered in England and Wales with company number [number], whose registered office is at [address] (“we”, “us”).

By creating an account or posting a job you agree to these terms. If you are using FireBid on behalf of a business, you confirm that you have authority to accept these terms for it.

2. What FireBid does

FireBid is a marketplace. We help customers describe fire safety work and receive quotes from independent vendors who have passed our checks. We are not a party to any contract between a customer and a vendor, and we do not carry out, supervise or inspect the work.

Our checks are described on our vetting page. They reduce the risk of hiring an unsuitable firm but they are not a guarantee of any vendor’s work.

3. Your account

• You must give accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity on your account.
• You must be at least 18 to create an account.
• One person or business per account. Vendors must not create more than one vendor account.

4. Posting jobs

• Describe the work honestly and with enough detail for vendors to price it.
• Only post jobs you genuinely intend to have carried out. Posting a job does not oblige you to accept a quote.
• Don’t include names, phone numbers or full addresses in the job description or uploaded files. We share your contact details with the vendor you accept, and no one else.
• Posting jobs and receiving quotes is free for customers.

5. Quoting as a vendor

• You may only offer services for which you hold the certification, competence and insurance you have told us about.
• Tell us promptly if your insurance or certification lapses, changes or is withdrawn. We may pause quoting until we have checked a renewal.
• Quotes must be genuine, priced for the scope in the job, and show the price excluding VAT. Honour your quote for the period you state.
• Use customer details released to you only to arrange and carry out the job you were awarded, and in line with data protection law.
• Don’t ask customers to move the conversation off FireBid before they have accepted a quote.

6. Contracts for the work

When a customer accepts a quote, a contract is formed directly between the customer and the vendor, on the terms of the quote and any terms the vendor provides. The customer pays the vendor directly. The vendor is responsible for the work, for complying with the law and relevant standards, and for any certificate or report they issue.

Customers keep their legal duties for fire safety in their premises. Choosing a competent vendor helps meet those duties but does not transfer them.

7. Reviews and content

• Only the customer who awarded a job can review the vendor, after the job is marked complete.
• Reviews must be honest, based on your own experience, and must not contain personal information, offensive content or allegations you cannot support.
• You keep ownership of content you upload, and give us a licence to use it to run FireBid. We may remove content that breaks these terms.

8. Acceptable use

Don’t misuse FireBid: no false or misleading information, no attempts to access other people’s accounts or data, no scraping, spam or harassment, and nothing unlawful.

9. Our liability

We provide FireBid with reasonable care and skill. We are not responsible for the acts or omissions of customers or vendors, or for work carried out under a contract between them. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you also have statutory rights that these terms do not affect.

[Liability cap and exclusions for business users to be confirmed with legal advice.]

10. Suspension and closure

You can close your account at any time from your account settings. We may suspend or close an account that breaks these terms, provides false information, or puts customers at risk. Where we suspend a vendor, their profile is removed and they cannot quote.

11. Changes and contact

We may update these terms. If a change is significant we will tell you by email or in your account before it takes effect. Questions about these terms: [email protected].

12. Governing law

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Draft dated 20 October 2026.